Refund and Returns Policy
Returns & Refunds at Fanshubus
At Fanshubus, we strive to deliver exceptional, custom-made products that meet your exact specifications. However, we understand that unforeseen circumstances may arise. This policy outlines our procedures for returns and exchanges to ensure a smooth and professional experience.
Custom-Made Considerations
Due to the personalized nature of our products, we are only able to accept returns or exchanges for items that are damaged, defective, or significantly different from your order. This includes situations where you receive an item in the wrong color, size, or with a noticeable printing error. We kindly request that you review product descriptions and previews carefully during the ordering process, as we cannot accept returns for items that simply don’t meet your expectations.
Return & Exchange Eligibility
To ensure a smooth return or exchange experience, your item must meet the following criteria:
- Condition: The item must be demonstrably damaged, defective, or significantly different from your order (wrong color, size, or visible defect).
- Timeline: You must initiate your return or exchange request within 30 days of receiving the item.
- Original Packaging: The item must be returned in its original packaging, including any tags or inserts.
- Proof of Purchase: A valid receipt or proof of purchase must be included with your return.
Items that do not meet the aforementioned conditions will not be eligible for return or exchange, even if they are shipped back to us.
Act Quickly for a Smooth Return!
Don’t delay! You have a 30-day window from receiving your item to initiate a return or exchange. Here’s a simplified breakdown of the process:
- Contact Our Team: Our friendly customer service representatives are here to assist you. Reach out by phone at +1 469 687 9785 or by email at [email protected]. Be sure to clearly communicate the reason for your return and include your order number in your message.
- Return Authorization & Label: Upon receiving your request, we’ll promptly send you a return authorization form and a pre-paid shipping label (if applicable) via email.
- Pack Securely: Carefully place your item back in its original packaging, along with the completed return authorization form.
- Return Shipment: Attach the pre-paid shipping label to your package (ensuring the barcode is visible) and return it using the trackable shipping method provided.
Return Shipping Costs
We recognize that return shipping can be inconvenient. To facilitate the process:
- We will cover the return shipping costs if the item you received is incorrect, damaged during transit, or otherwise defective.
- For returns of items that are not incorrect, damaged, or defective, you will be responsible for covering the return shipping cost. However, we encourage you to reach out to our customer service team (phone: +1 469 687 9785 or email: [email protected]) to discuss your situation. In some cases, we may be able to offer a partial refund or store credit to help offset the return shipping cost.
Refunds
Once your returned item is received and processed at our warehouse, you will receive a full refund for the purchase price of the item (excluding shipping charges) within 3-10 business days. The refund will be issued using the original payment method you used for your purchase.
Missing or Delayed Refunds?
If you haven’t received your refund after 10 business days, please follow these steps:
- Verify your bank account or credit card statement to confirm that the refund hasn’t already been posted.
- Contact your bank or credit card company to inquire about any processing delays on their end.
- If you’ve checked with your bank and credit card company and still haven’t received your refund, please feel free to reach out to us again at [email protected].
Additional Notes
- Shipping charges are non-refundable except in cases of incorrect, damaged, or defective items.
- By placing an order with Fanshubus, you acknowledge that once your order goes into production, you cannot amend or cancel it.
We are committed to providing you with a superior customer experience. Should you have any questions regarding our return and refund policy, please don’t hesitate to contact our customer service team. We’re always happy to help!