FAQ
Payment
What payment methods do you accept?
We offer a variety of secure and convenient payment options for a smooth shopping experience. You can use major credit cards like Visa, MasterCard, American Express, JCB, and Discover Card.
Shipping
What are your shipping costs?
Shipping costs depend on your order’s destination and the number of items purchased. Most items have a flat shipping rate of $3.99.
Do I need to create an account to place an order?
No, you can shop at Fanshubus as a guest without creating an account.
Account
How do I create an account?
Simply click the “MY ACCOUNT” link and follow the on-screen instructions to register.
Order Tracking
Where can I find my tracking information?
Once your order ships, we’ll send a confirmation email with your package’s tracking number.
Returns
How do I return an item?
If you received a damaged or defective item, follow these steps to return it for a refund or exchange:
- Contact customer service via email ([email protected]) or phone (+1 469 687 9785) to provide your order number and reason for return.
- We’ll email you a return form with a return code. Print the return label, pack the item(s) securely with all original packaging and accessories, and ship it to:
539 W. Commerce St #8396
Dallas, TX 75208, USA
Refunds
We will credit your original payment method within 3-10 business days.
Have more questions?
Feel free to contact our customer service team at [email protected], and we’ll get back to you as soon as possible.