Shipping Policy

Thank you for choosing Fanshubus! To ensure a seamless delivery experience, we kindly request that you review our shipping policy before placing your order.

Reliable Carrier Network

Fanshubus has partnered with a network of reputable carriers to ensure efficient delivery of your orders. These carriers include USPS, Ontrac, Yun Express, Yanwen Express, and SDH Express. The specific carrier assigned to your shipment will depend on factors such as your delivery destination and the items you order. We are unable to accommodate requests for individual carrier selection. However, please be assured that all our chosen partners are reliable and committed to timely deliveries.

Business Days and Processing Times

• Business Day: This refers to any day excluding Saturdays, Sundays, federal holidays, or days on which banking institutions are authorized or required to close.
• Processing Time: The time required to prepare your order for shipment typically takes 3-5 business days, depending on the product type.

Delivery Estimates and Tracking Information

Get ready to receive your Fanshubus order! To keep you informed, we provide estimated delivery windows based on carrier data. These estimates typically range from 12 to 17 business days. Please remember that these are just approximations, and deliveries may occasionally take longer due to unforeseen circumstances such as holidays or inclement weather.

We believe in transparency throughout the delivery journey. That’s why all shipments come with a unique tracking number. This allows you to conveniently track your order’s progress online. Simply visit the carrier’s website and enter your tracking number to view the latest delivery status.

Shipping Costs

The shipping cost for your order is a flat rate of $4.99, regardless of your destination, items, or weight.

Global Shipping

We are pleased to offer worldwide shipping with the exception of APO/FPO and PO Box addresses.

Tracking Your Order

Upon shipment of your order, you will receive a confirmation email containing a tracking number and a link that allows you to track your order’s progress. Additionally, if you have a Fanshubus account, you can view your order status by logging in and visiting the “My Account” section. Please note that this option is only available for customers who created an account during checkout; guest accounts do not have login capabilities.

Lost Packages

In the rare event that a package is lost in transit, claims must be submitted within 4 days of the estimated delivery date. We will gladly reprint and reship your order free of charge. In some cases, we may request your assistance in confirming the shipping address or contacting your local post office to locate the package.

Incorrect or Incomplete Recipient Addresses

Please double-check that the recipient address you provide at checkout is accurate and complete. We are not responsible for any delays or delivery failures caused by incorrect or incomplete addresses. If an order is returned to us due to an incorrect or incomplete address, we will contact you upon its arrival at our facility. You will be responsible for covering the new shipping charges to reship the order. The cost will be $7 for US shipments and $10 for international shipments. If the package is not returned to us, we will be unable to reship your order. In this case, we recommend contacting us to discuss alternative options.

Undelivered Packages Marked as Delivered

Fanshubus is committed to resolving courier errors. This includes situations where a package is lost or damaged in transit, has postage due issues, or is misrouted with unclear tracking details. However, in rare instances where a package is marked as delivered but the recipient reports non-receipt, please contact us immediately. This applies only to situations where tracking confirms delivery to the recipient’s address. Often, deliveries are made and left in unexpected locations at the recipient’s address. We recommend reaching out to the carrier to inquire about any additional delivery details left by the delivery person.

Damaged or Defective Products

If your order arrives damaged, please send a photo of the damaged item(s) to our customer service email address at [email protected]. We will then process a replacement or issue a refund for the defective product.

We are committed to providing you with a superior shipping experience. Should you have any questions regarding our shipping policy, please don’t hesitate to contact our customer service team. We’re always happy to help!